Shipping & Returns



Welcome to the terms and conditions (“Terms”) for our Penta Water Store (our “Store”). These Terms are between you and Penta Water Company LLC (“Penta Water”, “we”, “us” or “our”), and govern your and our respective rights and obligations. The Terms constitute the entire agreement between you and Penta Water relating to our Store. Please note that your use of the website (the “Site”) is also governed by our Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the Site, all of which (as changed over time) are incorporated into these Terms. By placing an order through our Store, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully.



Recurring Subscriptions: If you sign up for a recurring subscription membership plan from our Store, you will receive the same products you ordered every month. Your recurring subscription will continue until it is canceled by either you or Penta Water. Either you or Penta Water can cancel any recurring subscription at any time with no cancellation fee and no responsibility for recurring charges after cancellation, except that if a shipment in a recurring subscription has already been processed prior to such cancellation, your recurring subscription shipment will be cancelled after the aforementioned shipment and you will still be responsible for payment of the last shipment. Upon cancellation, any account created or registered by you for our Store (your “Account”) will not be deleted and you can still sign in to our Store until such time as Penta Water limits your access to or suspends your Account. You agree that any cancellation, limitation of access and/or suspension of your Account shall be made in Penta Water’s sole discretion and that Penta Water not be liable to you or any third party for the cancellation, limitation of access and/or suspension of your Account.

For more information about subscription plans available through our Store, please visit our FAQ page on the Site.



As part of our order processing procedures for our Store, we may screen received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If we suspect fraudulent, unauthorized or illegal activity, we may reject your order or we may contact you at the phone number or email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

If at any time you suspect fraud or unauthorized access to your account, please contact us as soon as possible by telephone at (513) 603-9122.



If you wish to purchase any product or service made available through our Store (each such purchase, a "Transaction"), you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. You represent and warrant that you have the legal right to use any credit card(s) or other payment method(s) utilized in connection with any Transaction. By submitting such information, you grant to Penta Water the right to provide such information to third parties for purposes of facilitating the completion of any Transaction initiated by you or on your behalf. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

All descriptions, images, references, features, content, specifications, products, and prices of products and services described or depicted in our Store are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services in our Store does not imply or warrant that these products or services will be available. It is your responsibility to ascertain and obey all applicable local, state, federal, and international laws (including minimum age requirements) in regard to the receipt, possession, use, and sale of any item purchased from our Store. By placing an order, you represent that the products ordered will be used only in a lawful manner. Penta Water reserves the right, with or without prior notice, to do any one or more of the following: (i) limit the available quantity of or discontinue any product or service; (ii) impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion; (iii) bar any user from making or completing any Transaction through our Store; and (iv) refuse to provide any user with any product or service.

You agree that by placing an order through our Store, you are entering into a binding contract with Penta Water LLC and agree to pay all charges that may be incurred by you or on your behalf through our Store, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.

For more information about ordering products through our Store, please visit our FAQ page on the Site.



Any product purchased from our Store will be shipped by a third party carrier. As a result, title and risk of loss for such product will pass to you upon our delivery of product to the carrier for shipment and delivery to a customer.



If the product(s) you purchased from our Store becomes damaged while being delivered by a third party carrier to you, we will replace or refund the product for up to 60 days after the date of your purchase. For any replacements or refunds, please contact us at (513) 603-9122 or email us at


For more information about returns and refunds, please visit our FAQ page on the Site.



If you have any questions about these Terms, please contact us at (513) 603-9122 or email us at


© 2020 Penta Water Company LLC. All rights reserved.

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