shipping Shipping is free on all orders. Penta ships via FedEx® ground within the United States, excluding Alaska, Hawaii, and Puerto Rico. Please use our store locator to find stores in Hawaii. No shipments can be made outside of the United States. Most orders ship the same day and arrive within 2-3 business days. Please allow more time for orders placed after 11am PST or over the weekends. We'll send a shipment notification email when your order leaves our warehouse with the carrier name, tracking number, and an estimated delivery date. Click the tracking number on the shipment notification email to track your delivery on the carriers website. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Please place separate orders if you wish to deliver to two or more addresses. This is a general representation of FedEx® Ground transit times. penta ships from California. Pacific Time Zone: 1-2 days Mountain Time Zone: 2-3 days Central Time Zone: 3-5 days Atlantic Standard Time Zone: 4-6 days returns & refunds Penta does not accept returns at this time. If your order arrived seriously damaged and is unfit for consumption, please contact us right away at 1-800-531-5088 or fill out our contact form. We'll work with you to confirm the issue and send replacement product. cancellations Cancellations accepted within 24 hours of original order submission.